Skip to main content
Tools
10 Best Bug Tracking Software In 2022

10 Best Bug Tracking Software Shortlist

  1. QA Wolf

    Best White Glove end-to-end testing solution for teams that need expert QA support

  2. BugHerd

    Identify bugs and pin feedback directly to web pages

  3. GitHub

    Offers lightweight issue tracking system for reporting bugs and requesting features

  4. JIRA

    Powerful workflow engine that can manage all aspects of QA and development

  5. zipBoard

    Best for digital product teams, including agencies and enterprise

  6. BugHost

    Hosted bug tracking and project management system with log space for unlimited defects

  7. Bird Eats Bug

    Chrome browser extension for screen recording and automated data capture

  8. The Bug Genie

    Offers enterprise-level bug tracking and project management with complete source code integration

  9. Bugzilla

    Open-source issue tracking tool for complex, high-volume environments

  10. Katalon TestOps

    Offers advanced out-of-box reports on your CI/CD pipeline

Bug tracking software helps software teams find and resolve issues throughout the development process. These web applications offer a centralized location to record bugs, prioritize severity, and assign them to the right team members. 

With a single view of all defects, QA teams can track bug trends and reference this information to improve the quality of future products. 

Comparison Criteria

Understanding how bug tracking systems stack up to each other will help you determine which software is best for your business. Here's what I look for when evaluating bug tracking tools: 

  1. User Interface (UI): A clean, easy-to-use interface allows users to navigate bug tracking software comfortably. High-quality UI reduces the time it takes to onboard new users and track issues affecting your product.
  2. Usability: The QA process involves stakeholders with different levels of technical skill. Good usability helps everyone involved in software development collaborate within a bug tracking system easily. 
  3. Integrations: An effective bug tracking system integrates with your existing software ecosystem. The platforms included on this list can integrate with widely-used project management apps, testing frameworks, and CI/CD tools. 
  4. Value for Pricing: The range of functionality offered by a bug tracking tool should reflect its cost. Ensure your software is worth the expense.

Bug Tracking Key Features

There are core functionalities that are useful to have in your bug tracking software. Look for these essential features when evaluating your options. 

  1. Communication Management: QA testers, developers, and project managers need a medium to communicate effectively. Having a central communication channel in your bug tracking system provides opportunities for clarification throughout the QA process and speeds up software development projects. 
  2. Screen Recording: Recreating bugs isn't always easy. Equipping developers with a screen capture or recording of a defect gives them more time to focus on fixing the issue versus reproducing it.
  3. Organization and Filtering Defect Data: Managing defects, user feedback, and open tasks is a job within itself. You can manage your bug reporting tool better when you're able to organize and filter your QA projects.
  4. Test Reports and Analytics: It's essential to track test trends and gather insights for future QA projects. With test metrics readily available in your bug tracking tool, you can quickly transform and share the data with stakeholders. 

The QA Lead is reader-supported. We may earn a commission when you click through links on our site — learn more about how we aim to stay transparent.

Overviews of The 10 Best Bug Tracking Software Solutions

Here's a brief description of each bug tracking app to showcase their best use cases, some noteworthy features, and screenshots to give a snapshot of the user interface. 

1

QA Wolf

Best White Glove end-to-end testing solution for teams that need expert QA support

QA Wolf is an end-to-end testing automation provider that brings an expert team of QA engineers to write, run, and repeat all your critical tests. Their 'White Glove' approach to testing automation reduces the burden of in-house QA work for your team. They are currently used by companies like Gumroad, MainStreet, Mailchimp, Replay, and Padlet. 

QA Wolf performs bug testing by having their team run tests, investigate failures, and then write up a bug/issue report with repro steps, a video recording, logs, and any other data you need. You can log into their QA testing platform to view progress at any time or wait for a scheduled review session. 

Key services include end-to-end test coverage, a comprehensive test plan strategy, failure triaging and test maintenance, high-quality bug reports, fast parallel test run infrastructure, and an easy-to-use app for real-time status updates. The service is perfect for development teams that lack the in-house expertise or time to write, run and maintain end-to-end tests.

Two-month, risk-free pilot

Pricing upon request

2

BugHerd

Identify bugs and pin feedback directly to web pages

BugHerd simplifies QA for everyone involved in the web development process. Whether an expert tester or a non-technical stakeholder, users can easily mark up web page elements with a simple point and click. Feedback is sent directly to Kanban-style task boards where developers can quickly act on bugs.

Visual feedback is the central feature of BugHerd. Users can pinpoint the exact location of bugs with the software’s drawing and tagging tools. QA and UAT feedback includes a screenshot or video, annotation, and metadata.

BugHerd supports integrations with Slack, GitHub, and WordPress. With the help of integration platforms like Zapier and Integromat, you can connect BugHerd to thousands of other tools.

Subscriptions start at $39 per month. Businesses can try BugHerd free for 14 days.

14 Days Free Trial

$39/month

3

GitHub

Offers lightweight issue tracking system for reporting bugs and requesting features

GitHub Issues is a bug tracking system available in all GitHub source code repositories. In addition to issue management, development teams can use GitHub to host discussions, process internal customer support requests, and submit documentation feedback. The tool’s template builder is a valuable feature for QA teams to set up standard forms for bug reporting and product feature requests.

QA teams can also share contributing guidelines that communicate their bug reporting workflow to stakeholders. You can easily share contributing guidelines by creating a document called CONTRIBUTING.md in the root of your GitHub repository. When a reporter creates a new issue, the system will deploy a pop-up message that directs them to the workflow document.

GitHub integrates with desktop graphical user interface (GUI) tools, including Atom and GitKraken, and project management systems.

A free basic plan is available for individuals and businesses. Users can subscribe to paid plans that start at $4/user/month to access advanced features.

A Free Basic Plan Is Available

$4/user/month

4

JIRA

Powerful workflow engine that can manage all aspects of QA and development

Jira is an issue-tracking and agile project management tool that helps software teams capture, assign, and prioritize bugs. QA teams can build custom workflows to keep track of status changes. Jira workflows are displayed in digital boards that capture the status and transitions of each task within a project.

Bug and development tasks can live in a single backlog in Jira, providing one source of truth for all issue types. Automated email notifications can help your team stay informed of each bug’s status changes.

Jira integrates with source code management tools like Bitbucket, enabling software engineers to fix bugs directly from a Jira ticket. GitHub, Jenkins, Slack, Asana, and Trello are a few of the more than 3,000 Jira integrations that help software teams manage the QA process.

Jira has a free plan for up to 10 users, with enterprise-level pricing available upon request. Businesses can try Jira with a 7-day free trial.

7 Days Free Trial

$10/user

5

zipBoard

Best for digital product teams, including agencies and enterprise

zipBoard is an easy-to-use bug tracking tool that helps you produce visual bug reports, collect user feedback, and measure how well you’re responding to bug reports over time. It's great for digital product agencies and software development teams, but it can be used on a variety of digital products—for example, you can use it in eLearning to get feedback from users taking your courses.

zipBoard’s core feature is the visual bug reporting feature, which helps capture bugs with screenshots and contextual information like browser, device (etc) where the bug was found. This feature also supports video feedback and gives users the ability to annotate with additional context. There's a user feedback (user testing) feature to allow users to flag problems, plus features to help you manage the work—track performance and time, and view bugs in Kanban or list views.

zipBoard has 3 main pricing plans: Team, Agency and Enterprise. Team is ideal for smaller teams that need quality software for quick reviews. Agency is best suited for agencies handling multiple projects, while Enterprise is perfect for those looking optimize their entire product testing and review processes.


A free 15-day trial for all plans is available, with no credit card required.

Contact zipBoard’s sales team directly for pricing of their three subscription packages.

6

BugHost

Hosted bug tracking and project management system with log space for unlimited defects

BugHost is an easy-to-use bug tracking and project management company that operates globally, servicing thousands of companies in all major industrial sectors. This fully-featured bug software is designed for organizations of all sizes, ranging from SMBs to large-scale enterprises.Its online bug system features workflow management amongst other functionality like issue tracking, ticket management, backlog, and release management. BugHost is equipped with an audit trail feature capable of marking project-wide defects instantaneously, along with providing reports on assigned bugs.BugHost provides real-time visibility with its dashboard for a comprehensive overview of both past and ongoing projects. Report and export features are available to extract data in CSV and XML formats. Pre-defined reports are also available with customizable search functionality. However, the end-to-end solution it offers is only compatible with the Windows operating system.BugHost offers a 30-day free trial. It has five pricing plans, namely, Startup ($29 per month), Team ($59 per month), Syndicate ($99 per month), Corporate ($159 per month), and Enterprise (starting from $229 per month).

30 Days Free Trial

$29/month

7

Bird Eats Bug

Chrome browser extension for screen recording and automated data capture

Bird Eats Bug makes it easy for software development teams to screen record defects with minimal effort from a Chrome browser. The tool is a self-serve codeless solution perfect for non-technical stakeholders. Once you spot a bug, hit record, and the system will capture technical information in the background.

QA testers can auto-include supporting information like steps to reproduce bugs and technical logs in all defect reports. Equipped with this information, developers can get to the root of issues and debug faster.

Bird Eats Bug supports integrations with various tools, including Jira, Slack, GitHub, and Linear.

Paid plans start at $8/user/month, with custom pricing available upon request.

$8/user/month

8

The Bug Genie

Offers enterprise-level bug tracking and project management with complete source code integration

The Bug Genie is an open source tool designed to provide efficient and effective project management and issue tracking functionality. It comes with an easy-to-use web interface and is free for small teams.The Bug Genie comes with amazing features like search functionality that allows quick and efficient filtering, thus saving you the time of writing complex queries to retrieve information. In addition to filters and custom fields, Bug Genie provides powerful workflows with custom transition views. It also seamlessly supports agile processes like Scrum or Kanban.The Bug Genie is equipped to connect easily with existing source control systems, ranging from Github to private company repositories, to provide vital feedback activity like issue notifications and updates.Users can sign up for a free trial. However, Bug Genie is not free when self-hosted; users will have to pay for the paid version in those instances.

9

Bugzilla

Open-source issue tracking tool for complex, high-volume environments

World leaders in technology, including Mozilla, trust Bugzilla to provide defect tracking, security, and workflow management for highly complex software environments. Installation isn’t complicated and can be performed on various operating systems, including Windows, Mac, and Linux. Administrators can also implement access controls for different departments within an organization.

Bugzilla is able to offer a large number of features and remain free of cost for all users. Its bug search capabilities range from a basic Google-like search to a more advanced system able to run time-based searches and other precise queries. Users can receive bug lists in multiple formats when searching, including CSV for importing into spreadsheets and printable reports containing each bug’s information.

Bugzilla integrates with Bonsai, CVS, Subversion, and Tinderbox.

Free To Use

10

Katalon TestOps

Offers advanced out-of-box reports on your CI/CD pipeline

Katalon TestOps is a cloud-based test planning, management, and execution tool with robust analytics capabilities. TestOps enables teams to minimize manual processes in test deployment, tool integration, and maintenance, making debugging and product delivery more efficient. Features like automatic load balancing and parallel execution help eliminate redundancies in test execution, leaving more time to fine-tune product quality.

Development teams can make informed product decisions based on AI-powered test reports and data visualizations. Real-time data tracking helps QA testers quickly detect bugs and provide instant feedback on code and test scripts. To maintain complete control of the CI/CD pipeline, stakeholders can receive custom email alerts based on predefined data thresholds.

TestOps easily integrates with testing frameworks like Mocha and JUnit with no coding required. QA teams can also sync with test environments like CircleCI and Kubernetes.

TestOps is free for up to 2,000 test executions per month. Paid subscriptions start at $102/month with a free trial available.

Free Trial

$102/month

10 Best Bug Tracking Software In 2022 Summary

Tool Free Option Price
1
QA Wolf

Best White Glove end-to-end testing solution for teams that need expert QA support

Two-month, risk-free pilot

Pricing upon request Visit Website
2
BugHerd

Identify bugs and pin feedback directly to web pages

14 Days Free Trial

$39/month Visit Website
3
GitHub

Offers lightweight issue tracking system for reporting bugs and requesting features

A Free Basic Plan Is Available

$4/user/month Visit Website
4
JIRA

Powerful workflow engine that can manage all aspects of QA and development

7 Days Free Trial

$10/user Visit Website
5
zipBoard

Best for digital product teams, including agencies and enterprise

A free 15-day trial for all plans is available, with no credit card required.

Contact zipBoard’s sales team directly for pricing of their three subscription packages. Visit Website
6
BugHost

Hosted bug tracking and project management system with log space for unlimited defects

30 Days Free Trial

$29/month Visit Website
7
Bird Eats Bug

Chrome browser extension for screen recording and automated data capture

Not available

$8/user/month Visit Website
8
The Bug Genie

Offers enterprise-level bug tracking and project management with complete source code integration

Not available

Visit Website
9
Bugzilla

Open-source issue tracking tool for complex, high-volume environments

Free To Use

Visit Website
10
Katalon TestOps

Offers advanced out-of-box reports on your CI/CD pipeline

Free Trial

$102/month Visit Website

Need expert help selecting the right Bug Tracking Software?

We’ve joined up with the software comparison platform Crozdesk.com to assist you in finding the right software. Crozdesk’s Bug Tracking Software advisors can create a personalized shortlist of software solutions with unbiased recommendations to help you identify the solutions that best suit your business's needs. Through our partnership you get free access to their bespoke software selection advice, removing both time and hassle from the research process.

It only takes a minute to submit your requirements and they will give you a quick call at no cost or commitment. Based on your needs you’ll receive customized software shortlists listing the best-fitting solutions from their team of software advisors (via phone or email). They can even connect you with your selected vendor choices along with community negotiated discounts. To get started, please complete the form below:

Other Bug Tracking Software

Here are a few more bug tracking tools that didn't make the top list. 

  1. BugHost - Hosted bug tracking and project management system with log space for unlimited defects.
  2. The Bug Genie - Offers enterprise-level bug tracking and project management with complete source code integration. 
  3. Zoho Bug Tracker - Submit, track, and fix bugs with the help of automation and numerous software customizations. 
  4. Airbrake - Bug reporting solution for small to mid-sized teams.  
  5. SpiraTeam - End-to-end bug tracker that manages the entire software testing lifecycle.
  6. ReQtest - Requirements and test management software for IT organizations. 
  7. Redmine - Open-source project management application with cross-platform and cross-database support. 
  8. Trac - Wiki and issue tracking system offering minimalist approach to software project management. 
  9. Mantis - Free and open-source bug tracker with additional generic issue tracking and project management configurations. 
  10. FogBugz - Project management system with out-of-box solutions for development teams. 
  11. Backlog - Issue tracker with a sleek user interface that makes implementation and daily bug tracking straightforward.
  12. Wrike - Versatile work management software with team-specific automation and centralized communication tools. 
  13. Userback - Delivers bug reports with detailed client-side errors and log information captured in real-time.
  14. Marker.io - Visual defect tracking tool that allows users to identify, annotate, and report bugs with just a few clicks.

What do you think about this list? 

Effective bug tracking software helps development teams build better products, which leads to more satisfied customers. With the top ten list, you can find a tool that fits your team's skill level and workflow needs. 

Dive into more defect tracking tools on our website and sign up for The QA Lead newsletter

Also Worth Checking Out:

By Brittney Jubert

Hi! I'm Brittney Jubert, a freelance content marketing writer supporting B2B SaaS and software development companies. I'm an e-commerce data analyst with experience in the B2C retail and B2B wholesale distribution industries. I translate business needs into specifications for data collection, identify key market trends, and visualize data to help businesses optimize digital customer experiences.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.