Bug tracking software helps software teams find and resolve issues throughout the development process. These web applications offer a centralized location to record bugs, prioritize severity, and assign them to the right team members.
With a single view of all defects, QA teams can track bug trends and reference this information to improve the quality of future products.
Here’s a list of the best bug tracking tools you can use to make software development more efficient and increase team productivity.
Understanding how bug tracking systems stack up to each other will help you determine which software is best for your business. Here’s what I look for when evaluating bug tracking tools:
User Interface (UI): A clean, easy-to-use interface allows users to navigate bug tracking software comfortably. High-quality UI reduces the time it takes to onboard new users and track issues affecting your product.
Usability: The QA process involves stakeholders with different levels of technical skill. Good usability helps everyone involved in software development collaborate within a bug tracking system easily.
Integrations: An effective bug tracking system integrates with your existing software ecosystem. The platforms included on this list can integrate with widely-used project management apps, testing frameworks, and CI/CD tools.
Value for Pricing: The range of functionality offered by a bug tracking tool should reflect its cost. Ensure your software is worth the expense.
Bug Tracking Key Features
There are core functionalities that are useful to have in your bug tracking software. Look for these essential features when evaluating your options.
Communication Management: QA testers, developers, and project managers need a medium to communicate effectively. Having a central communication channel in your bug tracking system provides opportunities for clarification throughout the QA process and speeds up software development projects.
Screen Recording: Recreating bugs isn’t always easy. Equipping developers with a screen capture or recording of a defect gives them more time to focus on fixing the issue versus reproducing it.
Organization and Filtering Defect Data: Managing defects, user feedback, and open tasks is a job within itself. You can manage your bug reporting tool better when you’re able to organize and filter your QA projects.
Test Reports and Analytics: It’s essential to track test trends and gather insights for future QA projects. With test metrics readily available in your bug tracking tool, you can quickly transform and share the data with stakeholders.
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Overviews of The 10 Best Bug Tracking Software Solutions
Here’s a brief description of each bug tracking app to showcase their best use cases, some noteworthy features, and screenshots to give a snapshot of the user interface.
1. BugHerd – Identify bugs and pin feedback directly to web pages
BugHerd simplifies QA for everyone involved in the web development process. Whether an expert tester or a non-technical stakeholder, users can easily mark up web page elements with a simple point and click. Feedback is sent directly to Kanban-style task boards where developers can quickly act on bugs.
Visual feedback is the central feature of BugHerd. Users can pinpoint the exact location of bugs with the software’s drawing and tagging tools. QA and UAT feedback includes a screenshot or video, annotation, and metadata.
BugHerd supports integrations with Slack, GitHub, and WordPress. With the help of integration platforms like Zapier and Integromat, you can connect BugHerd to thousands of other tools.
Subscriptions start at $39 per month. Businesses can try BugHerd free for 14 days.
2. Kualitee – User-friendly UI makes QA easy to manage for beginners
Bug tracking is straightforward with Kualitee’s intuitive UI/UX. Users can comfortably navigate the platform to capture bugs while executing ongoing tests. Collaboration is easy with comment threads that log notes about each issue.
Information-rich dashboards showcase pertinent details about defects, including their description, severity, type, and status. Bugs can be added or deleted at any time to keep dashboards clutter-free. Users can also access a history of test suites, enabling you to trace any defect back to its test case.
Kualitee integrates with top CI/CD tools, including Jira, Redmine, and AzureDevOps.
They offer a single plan that comes with all features. Pricing starts at $15 user/month.
3. monday.com – Project management platform with task and workflow tracking
monday is project management software that’s also useful for defect tracking. The platform’s intuitive UI allows teams to add, update, and assign bugs with low effort. Project managers can also view each developer’s daily list to see which bugs require the most attention.
A custom template is available for bug tracking and other software development use cases. Not only can you use monday’s pre-built template, but you can also import existing bug tracking spreadsheets from Excel and quickly turn them into monday dashboards. QA teams can collaborate with stakeholders outside of monday with the platform’s easy export feature.
monday integrates with software development tools like GitLab, PagerDuty, and GitHub.
The Basic monday plan starts at $6 per user, with a free trial also available.
4. Jira – Powerful workflow engine that can manage all aspects of QA and development
Jira is an issue-tracking and agile project management tool that helps software teams capture, assign, and prioritize bugs. QA teams can build custom workflows to keep track of status changes. Jira workflows are displayed in digital boards that capture the status and transitions of each task within a project.
Bug and development tasks can live in a single backlog in Jira, providing one source of truth for all issue types. Automated email notifications can help your team stay informed of each bug’s status changes.
Jira integrates with source code management tools like Bitbucket, enabling software engineers to fix bugs directly from a Jira ticket. GitHub, Jenkins, Slack, Asana, and Trello are a few of the more than 3,000 Jira integrations that help software teams manage the QA process.
Jira has a free plan for up to 10 users, with enterprise-level pricing available upon request.Businesses can try Jira with a 7-day free trial.
5. Katalon TestOps – Offers advanced out-of-box reports on your CI/CD pipeline
Katalon TestOps is a cloud-based test planning, management, and execution tool with robust analytics capabilities. TestOps enables teams to minimize manual processes in test deployment, tool integration, and maintenance, making debugging and product delivery more efficient. Features like automatic load balancing and parallel execution help eliminate redundancies in test execution, leaving more time to fine-tune product quality.
Development teams can make informed product decisions based on AI-powered test reports and data visualizations. Real-time data tracking helps QA testers quickly detect bugs and provide instant feedback on code and test scripts. To maintain complete control of the CI/CD pipeline, stakeholders can receive custom email alerts based on predefined data thresholds.
TestOps easily integrates with testing frameworks like Mocha and JUnit with no coding required. QA teams can also sync with test environments like CircleCI and Kubernetes.
TestOps is free for up to 2,000 test executions per month. Paid subscriptions start at $102/month with a free trial available.
6. ClickUp – All-in-one work management system with hundreds of customizable features
ClickUp delivers much more than task management. It’s fully customizable software designed to suit the needs of a variety of teams. Users can create documents and knowledge bases, set goals, build calendars, and maintain an inbox. ClickUp also offers visual sprint widgets that allow agile teams to monitor work efficiency and identify bottlenecks in their workflow.
The tool also works for QA teams who can utilize intake forms to capture bug information via custom fields. Once bug details are captured, QA teams can turn the information collected into assigned tasks. Related bugs can be linked together, categorized with tags, and managed in your backlog with custom statuses.
Users can connect more than 1,000 tools to ClickUp. Native integrations include Sentry, Zendesk, GitHub, and GitLab. ClickUp also has a public API that allows businesses to build custom integrations and ClickUp apps.
ClickUp has a free plan and paid subscriptions starting at $9/user/month.
7. LogRocket – Best for tracking bugs affecting front-end software development
The platform’s front-end performance monitoring features track CPU and memory usage, page load times, and network speeds. Monitoring can take place at the individual user level or holistically. LogRocket also offers custom metrics that you can tailor to your product’s specific KPIs.
Integrations with Airbrake, Bugsnag, Google Analytics, and other product support and analytics tools are supported.
Pricing varies based on the number of monthly sessions your website receives. Paid subscriptions start at $99/month. Businesses can also start with a free 14-day trial.
8. Bird Eats Bug – Chrome browser extension for screen recording and automated data capture
Bird Eats Bug makes it easy for software development teams to screen record defects with minimal effort from a Chrome browser. The tool is a self-serve codeless solution perfect for non-technical stakeholders. Once you spot a bug, hit record, and the system will capture technical information in the background.
QA testers can auto-include supporting information like steps to reproduce bugs and technical logs in all defect reports. Equipped with this information, developers can get to the root of issues and debug faster.
Bird Eats Bug supports integrations with various tools, including Jira, Slack, GitHub, and Linear.
Paid plans start at $8/user/month, with custom pricing available upon request.
9. GitHub – Offers lightweight issue tracking system for reporting bugs and requesting features
GitHub Issues is a bug tracking system available in all GitHub source code repositories. In addition to issue management, development teams can use GitHub to host discussions, process internal customer support requests, and submit documentation feedback. The tool’s template builder is a valuable feature for QA teams to set up standard forms for bug reporting and product feature requests.
QA teams can also share contributing guidelines that communicate their bug reporting workflow to stakeholders. You can easily share contributing guidelines by creating a document called CONTRIBUTING.md in the root of your GitHub repository. When a reporter creates a new issue, the system will deploy a pop-up message that directs them to the workflow document.
GitHub integrates with desktop graphical user interface (GUI) tools, including Atom and GitKraken, and project management systems.
A free basic plan is available for individuals and businesses. Users can subscribe to paid plans that start at $4/user/month to access advanced features.
World leaders in technology, including Mozilla, trust Bugzilla to provide defect tracking, security, and workflow management for highly complex software environments. Installation isn’t complicated and can be performed on various operating systems, including Windows, Mac, and Linux. Administrators can also implement access controls for different departments within an organization.
Bugzilla is able to offer a large number of features and remain free of cost for all users. Its bug search capabilities range from a basic Google-like search to a more advanced system able to run time-based searches and other precise queries. Users can receive bug lists in multiple formats when searching, including CSV for importing into spreadsheets and printable reports containing each bug’s information.
Bugzilla integrates with Bonsai, CVS, Subversion, and Tinderbox.
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Other Bug Tracking Software
Here are a few more bug tracking tools that didn’t make the top list.
BugHost – Hosted bug tracking and project management system with log space for unlimited defects.
The Bug Genie – Offers enterprise-level bug tracking and project management with complete source code integration.
Zoho Bug Tracker – Submit, track, and fix bugs with the help of automation and numerous software customizations.
Airbrake – Bug reporting solution for small to mid-sized teams.
SpiraTeam – End-to-end bug tracker that manages the entire software testing lifecycle.
ReQtest – Requirements and test management software for IT organizations.
Redmine – Open-source project management application with cross-platform and cross-database support.
Trac – Wiki and issue tracking system offering minimalist approach to software project management.
Mantis – Free and open-source bug tracker with additional generic issue tracking and project management configurations.
FogBugz – Project management system with out-of-box solutions for development teams.
Backlog – Issue tracker with a sleek user interface that makes implementation and daily bug tracking straightforward.
Wrike – Versatile work management software with team-specific automation and centralized communication tools.
Userback – Delivers bug reports with detailed client-side errors and log information captured in real-time.
Marker.io – Visual defect tracking tool that allows users to identify, annotate, and report bugs with just a few clicks.
What do you think about this list?
Effective bug tracking software helps development teams build better products, which leads to more satisfied customers. With the top ten list, you can find a tool that fits your team’s skill level and workflow needs.