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10 Best Defect Tracking Tools For Software Testing In 2022

Defect Tracking Tools For Software Testing Shortlist

Here’s a list of the best tools you can use to keep track of the defects and get the bugs fixed.

  1. Backlog

    Offers enhanced team collaboration

  2. zipBoard

    Best for team and stakeholder collaboration

  3. Bugzilla

    Best bug tracking tool for small to medium-sized businesses

  4. Bugyard

    Provides extensive customer support best for small teams and freelancers

  5. Trackduck

    Extensive feedback feature so you can better serve your stakeholders and clients

  6. MantisHub

    Best for time management within development teams

  7. Rollbar

    Best for resolving bugs real-time

  8. Marker.io

    Provides unique 2-way sync with your issue trackers and project management tools

  9. Zoho BugTracker

    Best for tracking defect life cycle

  10. monday.com

    Best for stakeholder and client involvement

What are defect tracking tools? A bug tracking system or defect tracking system is a software application that keeps track of reported software bugs in software development projects. It may be regarded as a type of issue-tracking system.

Defect Tracking Software Buyers Guide

What should you look for when buying defect tracking software? Here is a quick buyers guide you should be aware of and customize to your company’s needs: 

  1. User Interface (UI):  I look for a clean and organized user interface that is easy to navigate with the ability to view everything you need from a single dashboard.
  2. Usability: I look for tools with slight learning curves, but with effective features, so all team members can navigate and work collaboratively
  3. Integrations: I look for the most complimentary integrations that allows development teams the capacity to thoroughly streamline their processes 
  4. Cost vs Value: I look for the best user experience for a competitive price

Defect Tracking Tool: Key Features

These are the key features that any good defect tracking solution must-have. 

  1. Customizable boards: Allows you to build your own tailored Kanban and task boards so you are able to create a bug tracking system that works best for your team
  2. Robust notification system: Notifies you as soon as a bug is reported so you are able to prioritize and tackle the issue efficiently, reducing downtime.
  3. Easy set up: Allows you to implement the software faster within your team
  4. Feedback features: Allows you the ability to easily and efficiently obtain feedback from your stakeholders, clients and team members

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Overviews Of The 10 Best Defect Tracking Tools For Software Testing

Here’s a brief description of each defect tracking platform on my list showing what it does best, plus screenshots to showcase some of the features.

1

Backlog

Offers enhanced team collaboration

Backlog is a cloud-based project management tool that is used by development teams and agile teams as an issue tracker and bug reporting tool. In addition to issue management, Backlog also provides you the ability to view your daily timeline and workflow by using Gantt charts.

Backlog provides development teams enhanced collaboration tools such as burndown charts, time tracking, progress tracking, and the ability to release code updates within the application. Team members can view each other’s tasks and updates real-time on customizable Kanban boards, which helps streamline processes and sprints.

Backlog integrates with Git which allows developers to effectively manage source code and project tasks. Backlog also integrates with applications such as Redmine, Typetalk, and Jenkins.

Backlog costs between $0 and $175 per user per month. The Enterprise Plan costs $1,200 for up to 20 users and has a 30-day free trial.

30 days free trial

From $30/month

2

zipBoard

Best for team and stakeholder collaboration

zipBoard is a visual bug tracker that allows you to review and collaborate on web projects using its central task manager. The tool provides the ability for your team to collect feedback on your digital content during the development lifecycle. zipBoard is also useful for teams that are developing e-learning courses, videos and PDF documentation.zipBoard provides you with review tools, allowing your non-technical stakeholders the ability to share reviews using annotations and screen recordings. This allows you and your team to better understand the issues at hand, and the tool allows you to build the results of those reviews within your development workflow. The tool also allows you to switch between table and Kanban views, providing your team the opportunity to view work together, assign tasks and organize priorities. zipBoard offers integrations with platforms such as Jira and Slack. zipBoard offers customized pricing upon request.

A free 15-day trial for all plans is available, with no credit card required.

Contact zipBoard’s sales team directly for pricing of their three subscription packages.

3

Bugzilla

Best bug tracking tool for small to medium-sized businesses

Bugzilla is an open source tracking tool that provides an advanced search system and a comprehensive reporting tool so you are able to generate charts and automated scheduled reports.The tool boasts a simple user interface, allowing beginners the opportunity to learn quickly, making it easy to implement within your team. Bugzilla also provides the most essential features required to successfully track, log and fix your bugs.Bugzilla provides a robust reporting system, which allows you and your team to thoroughly investigate defects with as much information to hand as possible. The tool also allows you to return to saved searches and filters, so you can quickly return to bugs you were tracking and working on. Bugzilla allows you to manage multiple projects at once, making it easy for you and your team to find everything you need in one place.Bugzilla integrates with platforms such as Jira, Subversion, and Bonsai. Bugzilla is fully open source and free to use.

Free To Use

4

Bugyard

Provides extensive customer support best for small teams and freelancers

Bugyard is an issue tracking tool with an array of features such as backlog management, issue tracking, and task management. It is a web-based SaaS that allows you to gather feedback from stakeholders and team members, as well as offering the ability to direct link to your webpage, browser, and iOS details so you can easily understand the context of your user’s feedback.

Bugyard offers customer support and business hours support online and offers training via documentation. This allows you the resources to fully equip your development teams with the ability to train on the tool, which creates a possibility for all team members to work efficiently on issue management and test management. However, this also provides freelancers with full training and support when managing software development projects solo.

Bugyard offers an array of integrations with tools such as Asana, Trello, Freshdesk, and Zendesk which is beneficial

The cost of Bugyard starts at ~$10.10 (€9) for up to 2 users, and Bugyard also offers a free 14-day trial.

14 Days Free Trial

$10.10 (€9) for up to 2 users

5

Trackduck

Extensive feedback feature so you can better serve your stakeholders and clients

Trackduck is an issue tracking and visual feedback tool that allows you to track defects in the UX/UI phase of your project. Trackduck allows you to review tasks and comments with tech details directly within the website and allows you to easily filter your tasks with the Trackduck toolbar where you can assign bugs and track their progress.

Trackduck provides unique features to obtain feedback on your web projects throughout their life cycle. Team members and stakeholders can provide feedback on the likes of mock-ups and wireframes. With the assistance of the browser extension, you can record screenshots of your website, mock-ups, and wireframes, and get feedback using the public feedback feature.

Trackduck provides integration with project management software such as Asana, Jira, Redmine, and Trello.

Trackduck is an open-source application and source code can be viewed on GitHub.

6

MantisHub

Best for time management within development teams

MantisHub is a cloud-based issue tracking tool based off of MantisBT, which is a PHP application. MantisHub is ideal for development teams who wish to get started without the need to set up servers and install MantisBT. MantisHub is a quick setup and has a user-friendly interface, allowing team members with all levels of technical ability to collaborate.

MantisHub has an array of bug tracking features, including the built-in time tracking feature. The time tracking feature allows you to record the time spent on debugging manually or with a timer, providing the opportunity to get a better understanding of how long a bug would take to fix. The feature also offers bug reporting and as well as setting hourly rates for chargeback to your stakeholders and clients.

MantisHub offers integration with applications such as Slack, GitHub, GitLab, TestRail, and TestLodge.

The cost of MantisHub starts at $22.95 USD per month when paid annually for the Gold package, and the service also offers a free trial.

Free Trial

$22.95 USD per month

7

Rollbar

Best for resolving bugs real-time

Rollbar is a bug tracking software that allows for coverage across all applications. The tool offers the ability to group similar cases into one set which allows for automatic organization, providing you the opportunity to focus solely on the task in hand as they occur.

Rollbar provides you with automatic notifications, allowing you to proactively review and debug your application in real-time. The tool provides you with information about the bug instantaneously, allowing you to assess the severity such as whether it is an isolated issue or whether it is occurring across the whole application so you are able to prioritize.

Rollbar provides integration with project management tools such as Asana, Jira, and Redmine, and integration with automation servers such as Jenkins and Azure DevOps.

The cost of Rollbar starts at $21.00 USD per month for the Essentials package. Rollbar also offers a free version with all the basic features.

Free Version

$21.00 USD per month

8

Marker.io

Provides unique 2-way sync with your issue trackers and project management tools

Marker.io is a bug tracking tool that provides on-site bug reporting and automated addition of console logs. Marker.io also offers features such as customizable submission forms and fast mark-up tools for bug reporting and feedback collection, allowing you and your team to streamline your processes.

Marker.io allows you to create tickets directly from the web application into project management tools and issue trackers such as Jira, Github, Trello, and Asana. In addition, if you move a ticket in your project management tool, Marker.io will pull an “up-to-date” list, and the statuses automatically sync. The tool also allows you to collect feedback from clients and stakeholders and have it sync straight into your chosen project management tool, reducing the repetition of writing numerous tickets with the same details, increasing efficiency.

In addition to the above-mentioned integrations, Marker.io can also integrate with GitLab, Linear, Browserstack, Teamwork, and ClickUp. Marker.io also offers browser extensions such as Chrome and Firefox.

The cost of Marker.io starts at $39.00 USD per month (billed annually), and the service also offers a 15-day free trial.

15 Days Free Trial

$39.00 USD per month

9

Zoho BugTracker

Best for tracking defect life cycle

Zoho Bug Tracker is a bug tracking tool with an easy-to-set-up web application that has features such as discussion boards and task boards, allowing you to check in on your team and monitor the progress of their work and enhance collaboration efforts. Zoho Bug Tracker also has a robust reporting feature that allows you to see clearly how many active bugs there are, making your team’s issue management seamless.

Zoho Bug Tracker is a scalable bug tracking software that allows you to track the life cycle of bugs from the onset to closure. The tool allows you to set up automatic notifications, and custom workflows to follow so you can fix bugs and close tickets faster. This allows you to automate issue management, so you are able to better focus on your clients and stakeholders’ needs.

Zoho Bug Trackers costs $4 per month for up to 10 users and offers a free plan for up to 3 users and 2 projects.

Free Plan

$4 per month

10

monday.com

Best for stakeholder and client involvement

Monday.com is a project management tool that allows you to manage an array of projects from marketing projects to software development projects. It is a completely customizable web application that provides you with the ability to manage and assign tasks to team members, build your own tailored Kanban boards and task boards, and provides email notifications when tasks are assigned or when bugs are flagged when issue tracking.

Monday.com’s functionality allows you to easily drag and drop tasks within your Kanban boards, for which team members will receive notifications but in addition, clients and stakeholders can access the board and view the status of their projects. This allows you to have clear and concise communication with all those involved with your project, eliminating confusion and the need to provide multiple updates. Your boards can also be used during your team scrum as the boards are clear and easy to navigate.

monday.com’s integrations include project management apps like Slack, Google Drive, Gmail, Google Calendar, Jira, GitHub, Trello, Dropbox, Typeform, and many more, accessible through a paid plan with Zapier.

monday.com is free to use for up to 2 users. Paid plans cost from $8/user/month and come with a free 14-day trial.

14-day free trial

From $10/user/month

The 10 Best Defect Tracking Tools For Software Testing Summary

Tool Free Option Price
1
Backlog

Offers enhanced team collaboration

30 days free trial

From $30/month Visit Website
2
zipBoard

Best for team and stakeholder collaboration

A free 15-day trial for all plans is available, with no credit card required.

Contact zipBoard’s sales team directly for pricing of their three subscription packages. Visit Website
3
Bugzilla

Best bug tracking tool for small to medium-sized businesses

Free To Use

Visit Website
4
Bugyard

Provides extensive customer support best for small teams and freelancers

14 Days Free Trial

$10.10 (€9) for up to 2 users Visit Website
5
Trackduck

Extensive feedback feature so you can better serve your stakeholders and clients

Not available

Visit Website
6
MantisHub

Best for time management within development teams

Free Trial

$22.95 USD per month Visit Website
7
Rollbar

Best for resolving bugs real-time

Free Version

$21.00 USD per month Visit Website
8
Marker.io

Provides unique 2-way sync with your issue trackers and project management tools

15 Days Free Trial

$39.00 USD per month Visit Website
9
Zoho BugTracker

Best for tracking defect life cycle

Free Plan

$4 per month Visit Website
10
monday.com

Best for stakeholder and client involvement

14-day free trial

From $10/user/month Visit Website

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Other Tools

  1. Asana - Project management tool that allows you to create customizable tasks in order to better manage your backlog and defects, and also provides a specific bug tracking template
  2. Bugzilla - Open source tracking tool that provides an advanced search system and a comprehensive reporting tool so you are able to generate charts and automated scheduled reports
  3. zipBoard - Visual bug tracker that allows you to review and collaborate on web projects using it’s central task manager, and offers integration with JIRA and Slack.

Check This Out: 10 BEST BUG TRACKING SOFTWARE IN 2022

What are defect tracking tools? 

A defect tracking tool, or a bug tracking system, is a software application where development teams can report and track bugs that occur in software development projects.

Why use defect tracking tools?

Using defect tracking tools helps development teams and Agile teams streamline their processes and minimize downtime as team members can prioritize and manage bugs efficiently and collaboratively. The tools often come with built-in notification systems that alert teams to bugs almost immediately.

Conclusion

Defect management is a significant part of software development and managing those defects, especially in the early stages of a project, can become overwhelming. Using a defect tracking tool will better help your development teams organize and manage their work, and with the added bonus of these tracking tools being so easy to implement within a team, all of your team members can become involved with the QA portion of your project life cycle. 

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Related Read: HOW TO WRITE A BUG REPORT (+ FREE TEMPLATE DOWNLOAD)

By Jason Boog

Over his 15-year career, Jason Boog has worked as a QA tester, QA analyst, and Senior QA Analyst on video games, commercial sites, and interactive web applications. He spent more than a decade building out the QA team and process as Director of Quality & Client Support at a full-service digital agency.

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