20 Configuration Management Tools Reviewed For 2024

Salesforce Service Cloud is a customer service software solution that equips businesses with a variety of tools to manage customer support interactions across multiple channels. It is particularly designed to support businesses in delivering personalized customer service and managing complex service requests.

Salesforce Service Cloud provides a platform where businesses can customize and automate their customer service processes. The tool allows for the creation of workflows, approval processes, and custom applications tailored to specific business needs. It also enables the management of service operations with configurable templates, role-based views, and the ability to define and track service levels.

Salesforce Service Cloud integrates with platforms such as Trello, Mailchimp, HubSpot CRM, Smartsheet, Freshdesk, Guru, Boomi, CloudTalk, Salesforce Marketing Cloud, TalkDesk, Yonyx, and Twilio.

Pricing for Salesforce Service Cloud starts from $25/user/month (billed annually) and includes a 14-day free trial.

ManageEngine ServiceDesk Plus is the full-stack ITSM solution from ManageEngine, the enterprise IT management division of Zoho Corporation. The CMDB in ServiceDesk Plus enables enterprises to manage and track all aspects of their IT infrastructure from a single console. With the CMDB, organizations can get a central view of all critical business services, along with their relationship maps and associated CIs, with custom business views.

Use predefined CI relationship types or add custom ones based on their business needs. You’ll also be able to reduce the risk involved in incidents and changes by integrating with other ITSM processes, such as incident and change management, and building a visual map of all the dependencies and relationships between various assets in the CMDB. Plus, the tool lets you fetch CIs into the application using CSVs and import CI relationship maps using CMDB APIs.

ServiceDesk Plus also offers ITAM and other capabilities in the Professional and Enterprise editions. ServiceDesk Plus is available as a subscription service or an on-premises solution, and organizations can buy a monthly, quarterly, semi-annual, or annual plan based on their budget.

ServiceDesk Plus costs from $58/technician/month. They also offer a free edition for up to 5 technicians, a 30-day free trial, and an online demo.

SysAid helps you map and monitor your IT service ecosystem assets, from computers, software, mobile devices, network infrastructure, and even people. SysAid CMDB helps you keep track of all your assets and visualize how they all fit together so that you can better anticipate the impact of a changed CI on all the other CIs.

The SysAid hotkey feature allows for quick incident logging for end-users positioned in the factory, warehouse floor, distribution center, or front office. They also offer help setting up instructional self-service capabilities for anything from fixing common machinery issues to checking out shared equipment like diagnostic devices.

SysAid integrates with Bomgar, LogMeIn, TeamViewer, Sage 50 Accounting, QuickBooks, SAP, SalesForce, Google Apps, OKTA, Dell Web Services, Nagios, EasyRun IP, Asterisk, OTRS, JIRA, CAS, One Login, OpenAM by ForgeRock, IP Filter, Office 365 SSO, Ping Identity, Trello, Slack, and Nubo. Third-party integrations are only compatible with SysAid Full and Enterprise (ITSM and ITSM Enterprise), as well as Education Enterprise and MSP editions.

SysAid costs from $1211 for 500 assets and comes with a 30-day free trial.

Comindware is a low-code workflow software solution with configuration management functionality as well as change management, incident management, knowledge management, SLA management, and other ITSM solutions. Comindware’s low-code solution boasts drag-and-drop workflow creation and form configuration, configurable user interfaces, and mobile platform availability.

Comindware is an all-in-one workflow software that includes configuration management as one of many, many features. This makes them a great choice for teams who need a range of business technology services and would appreciate the ease of accessing everything through one seamless platform.

Comindware’s web services-based API makes it possible to integrate with any third-party system like MS Outlook, MS Active Directory, Salesforce, SurveyGizmo, to name a few.

Comindware costs from $29.99/user/month and offers a 30-day free trial.

ServiceNow is a software company based in the USA that helps companies manage their workflows via a cloud computing platform. ServiceNow’s tool allows IT teams to manage their incoming requests and sort accordingly, removing the need for email communication. The user who submits the ticket is able to set priority levels and attach screenshots in addition to recording specific details of each job.ServiceNow provides a clean and attractive user interface, making it easy for you to organize your job tickets and assign tasks. The tool also provides both mobile agents, allowing you to triage and manage jobs on the go. ServiceNow also offers an Agent Workspace, allowing you a single workspace to facilitate solutions, which increases efficiency of agents.ServiceNow integrates with platforms such as Jira, Trello, and Slack. ServiceNow offers customized pricing upon request.

ManageEngine ServiceDesk Plus is a fully featured IT service management platform designed for digital enterprises.

ServiceDesk Plus offers various ITSM features including a helpdesk, release management, and a lot more, but here, let look at the configuration management database (CMDB) in particular.

ServiceDesk Plus comes with integrated asset management and a CMDB, which includes features for IT asset discovery and the ability to create custom Configuration Items (CIs) and relationship types. You can configure these relationships in a visual builder with a drag-and-drop interface that can display statuses, impacts, relationship types, and other information you'll need to manage incidents, assets, and changes.

ManageEngine offers three flexible plans: Standard, Professional and Enterprise. The Standard package provides the IT helpdesk software, the Professional plan adds the asset management component to the helpdesk software and the Enterprise option delivers a full-stack service management platform.

Pointel is an online tool that provides you and your team with visibility of changes made within the configuration management environment. The tool offers ways to improve your customers’ satisfaction by means of contact center solutions and features.Pointel offers features such as Genesys Cloud Implementation, which allows you to build omnichannel customer experience and actionable cradle-to-grave reports. The tool also provides a Voice Self Service feature and the ability to carry out data warehousing and analytics.Pointel offers integrations with various chat apps such as Slack and Google Hangouts.Pointel offers customized pricing upon request.

Octopus Deploy is a sleek, modern solution for managing releases, automating deployments, and automating the runbooks. Octopus is used by over 25,000 companies and counting, including Microsoft, NASA, Xero, and Disney. Octopus connects your software development team, release managers, and operations folks to break down departmental information silos.

Octopus empowers developers, release managers, and operations folks to bring all automations into a single platform. This is unique, as most CI/CD tools and runbook automation are handled separately. Octopus provides over 400 step templates for quick-start deployments no matter the complexity of the project.

Octopus Deploy integrates with Slack, Azure, Akamai, Amazon Chime, ApexSQL DevOps Toolkit, ASP.NET Core, AWS, Chocolatey, EdgeCast, Jasper, ClickOnce, Docker, F5, Gitlab, Hipchat, JIRA, Kubernetes, MariaDB, and others.

Octopus Deploy is free to use for up to 10 deployment targets. Paid plans cost from $9/target/month.

TeamCity is free to download and use and allows for unlimited users, unlimited build time, 100 build configurations, and 3 build agents so long as you don’t mind self-hosting. TeamCity is a general-purpose continuous integration (CI) and continuous delivery (CD) system that integrates with your building and testing tools.

TeamCity has a generous feature set for a free program, including automatic tool version control, testing frameworks support, code coverage, and static code analysis. They boast a clean and simple interface so that one glance at any configuration management screen will let you know how many integration tests have passed or failed.

TeamCity integrates with Maven, npm, Gradle, MSBuild, Docker, JetBrains YouTrack, Visual Studio Team Services, NuGet, VCS Hosting Services (like GitHub and BitBucket), Microsoft Azure, Amazon EC2, Google Cloud, VMware vSphere, Kubernetes, and a growing list of other software solutions.

TeamCity is free to use with their professional license.

Micro Focus Configuration Management System is a universal CMDB with hybrid IT and cloud discovery tools, service modeling, and service impact analysis. They help you build a comprehensive database AKA single source of truth for asset discovery, proactive impact analysis, configuration files, and service dependency mapping.

Micro Focus is designed to manage data about all your software, hardware, and cloud assets, as well as configuration, compliance, and potential vulnerabilities. You can also build customized reports and workflow views to make sure the most valuable data for each person remains front and center.

Micro Focus integrates with dozens of first-party connectors and third-party apps, including but not limited to HPE Cloud Service Automation (CSA), HPE Enterprise Maps (HPE EM), HPE OneView, CyberArk AIM, ServiceNow, and Troux.

Micro Focus offers customized pricing upon request and comes with a 21-day free trial.