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With so many different issue tracking software available, figuring out which is right for you is tough. You know you want to record, manage, and monitor bugs, defects, and other issues during the development and maintenance of your software but need to figure out which tool is best. I've got you! In this post I'll help make your choice easy, sharing my personal experiences using dozens of different issue tracking tools with a variety of teams and projects, with my picks of the best issue tracking software.

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We’ve been testing and reviewing issue tracking software since 2021. As QA software testers ourselves, we know how critical and difficult it is to make the right decision when selecting software.

We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our review methodology.

The 10 Best Issue Tracking Software Summary

Tools Price
Issuetrak From $26/agent/month
GitHub Starts at $3.67/user/month
Sentry Starts from $29/month for the first 5 seats of Codecov Pro.
nTask Manager From $2.99/user/month
BugSnag Starts from $65 per month for 5 seats and 150k monthly events.
GitLab From $19/user/month
Zendesk From $49 per user/month
Mantis Pricing upon request
Airbrake Pricing upon request
Tara.AI Starts from $8 per contributor/month.
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How To Choose Issue Tracking Software

With so many different issue tracking software available, it can be challenging to make decisions on which tools are going to be the best fit for your needs.

As you're shortlisting, trialing, and selecting issue tracking software, consider:

  • What problem are you trying to solve - Start by identifying the issue tracking software feature gap you're trying to fill to clarify the features and functionality the tool needs to provide.
  • Who will need to use it - To evaluate cost and requirements, consider who'll be using the software and how many licenses you'll need. You'll need to evaluate if it'll just be the QA software testers or the whole organization that will require access. When that's clear, it's worth considering if you're prioritizing ease of use for all or speed for your issue tracking software power users.
  • What other tools it needs to work with - Clarify what tools you're replacing, what tools are staying, and the tools you'll need to integrate with, such as other testing tools, automation tools, or bug tracking software. You'll need to decide if the tools will need to integrate together or if you can replace multiple tools with one consolidated issue tracking software.
  • What outcomes are important - Consider the result that the software needs to deliver to be considered a success. Consider what capability you want to gain or what you want to improve and how you will be measuring success. For example, an outcome could be the ability to get greater visibility into performance. You could compare issue tracking software features until you’re blue in the face but if you aren’t thinking about the outcomes you want to drive, you could be wasting a lot of valuable time.

How it would work within your organization - Consider the software selection alongside your workflows and delivery methodology. Evaluate what's working well, and the areas that are causing issues that need to be addressed. Remember every business is different — don’t assume that because a tool is popular that it'll work in your organization. 

Best Issue Tracking Software Reviews

Here are detailed descriptions of each issue tracking software, showcasing each tool’s best use case, noteworthy features, and some pros & cons. I’ve also included screenshots to provide a snapshot of the user interface.

Best for scheduling submissions for issues that occur regularly

  • 14-day free trial
  • From $26/agent/month
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Rating: 4.1/5

Issuetrak is a leading issue management tool with a suite of automation features that help users identify, report, document, and resolve issues effectively.

Why I picked Issuetrak: This software makes handling issues and tracking tickets very easy with automation. From ticket creation to resolution, Issuetrak uses automation to help users complete repetitive tasks and get things done faster.

With the Auto Assignment feature, you can fast-track the resolution process and reduce the backlog of unresolved issues. Issuetrak offers Issue Templates, which make issue submission faster by pre-filling data into forms.

Issuetrak Standout Features and Integrations

Features include an issue hub, incoming email processing, task assignments, a knowledge base, and asset management.

Integrations include Chat, Gmail, Google Analytics, HubSpot CRM, Identity Management, Issuetrak API, Mailchimp, Slack, Webforms, Zapier, and others.

Pros and cons


  • Customizable workflows
  • Fast resolution of issues
  • Automation features


  • The search function is clunky at times
  • Long customer service response time

Best for breaking issues into actionable tasks

  • Free forever plans for limited features + 30-day free trial for advanced features
  • Starts at $3.67/user/month
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Rating: 4.7/5

GitHub provides a project planning solution that helps developers document, track, and resolve issues efficiently.

Why I picked GitHub: It allows you to create issues, break them into tasks, and track their progress with new progress indicators. You can automate everything with code - making the issue management process faster.

GitHub’s issue tracking capability enables you to add custom fields. With custom fields, you can tailor the task management process to your needs with custom workflows. The tool allows you to collaborate and communicate with team members. You can mention contributors, react with emojis, clarify with attachments, and keep tabs on what others are doing. 

GitHub Standout Features and Integrations

Features include custom fields, conversations, project insights, automated workflows, and collaborative issue management.

Integrations include Atom, Azure Boards, Codetree, Disbug, GitHub Scanner, GitKraken, 

Issue Tracker, Jira, Nessus, Slack, and others.

Pros and cons


  • Automation features
  • Developer-friendly
  • Built-in security


  • Advanced features require a paid subscription
  • It’s not very easy to use for a beginner

Best for cross-functional, enterprise visibility into application health

  • 15-day free trial.
  • Starts from $29/month for the first 5 seats of Codecov Pro.
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Rating: 4.4/5

Sentry is an issue tracking platform that is designed to help developers get rid of bugs, understand the root cause of an error, and monitor applications.

Why I picked Sentry: Sentry is a leading issue tracking software that is relied upon by almost 4 million developers and 90K organizations. It is a well-designed developer-first app monitoring tool that helps users see what’s going on, solve problems in minutes, and learn insights to improve their products.

Sentry offers cross-functional visibility, scalability, high availability, and transparent reliability. With the software’s full stack monitoring, you have full visibility into your code. This helps you to identify and resolve issues before things get out of hand.

Sentry Standout Features and Integrations

Features include full-stack monitoring, performance monitoring, cross-platform visibility, real-time monitoring, reporting & analytics, scalability, and reliability.

Integrations include Asana, GitHub, GitLab, Jira, Linear, Microsoft Teams, PagerDuty, Segment, Slack, Vanta, Vercel, and others.

Pros and cons


  • High availability
  • Actionable insights
  • Fast resolution of errors


  • Not enough resources to help new users
  • Not very cheap

Best issue tracking software for linking issues to projects

  • 7-day free trial
  • From $2.99/user/month
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Rating: 5/5

nTask provides an end-to-end issue management solution that helps software teams track bugs & issues and collaborate on tasks.

Why I picked nTask: It offers a suite of issue tracking features, including Issue Management, Bug Tracking, Custom Fields, and Issues Collaborations. With Issue Management, you can prioritize issues, link issues to tasks, check issue status, and link issues to projects.

The Bug Tracking feature allows you to organize bugs and resolve them 4X faster. With nTask Custom Fields, you can easily add variables to your issues and track them according to your needs. You can create dropdowns, checklists, formulas, and text fields - and use them to customize issue management.

nTask Standout Features and Integrations

Features include integrations, collaboration, issue management, bug tracking, custom fields, and a built-in chat solution.

Integrations include Apple Calendar, Google Calendar, Google Meet, Microsoft Teams, Outlook Calendar, Zoom, and others.

Pros and cons


  • Effective team communication
  • Customizable workflow
  • Fast bug resolution


  • It’s not free
  • Getting used to the features takes time

Best for app stability management

  • 4-day free trial.
  • Starts from $65 per month for 5 seats and 150k monthly events.

BugSnag offers a full-stack monitoring solution that helps you build and maintain healthier apps that delight users.

Why I picked BugSnag: BugSnag, trusted by over 6,000 software teams, provides real-time data that help engineers improve performance and maintain the stability of applications. It offers automated error monitoring, reporting, and alerting for mobile, web, and backend apps.

BugSnag has a stability management solution. This helps teams assess the health of their products and decide whether they should develop new features or resolve bugs to improve app stability. The tool provides insights that help with data-driven issue tracking.

BugSnag Standout Features and Integrations

Features include stability management, error monitoring, stability score, search & segment, integrations, enterprise support, error ownership, and on-premise hosting.

Integrations include ActiveCollab, Amazon SQS, Asana, Assembla, Axosoft, Azure DevOpsServer, Bitbucket, BugHerd, Bugzilla, Codebase, and others.

Pros and cons


  • Automated error resolution
  • Real-time performance data
  • There is a freemium version


  • Limited customization
  • Pricing is on the high side

Best issue tracking software for DevSecOps teams

  • Free for individual users
  • From $19/user/month

GitLab offers issue tracking features that help DevSecOps teams to organize, plan, align, and track issues throughout the software development life cycle. 

Why I picked GitLab: It has issue boards, which allow you to track everything in one place. There is no need to switch between products. With one interface, you can track issues and communicate progress from beginning to resolution.

GitLab offers an extensive suite of issue management solutions, including Issue Weights, Issue Due Dates, Multiple Issue Assignees, Confidential Issues, Bulk Edit Issues, and Linked Issues. These issue tracking capabilities provide everything developers need to take care of issues and deliver high-quality products.

GitLab Standout Features and Integrations

Features include team planning, threaded discussions, filterable system activity, labels, linked issues, bulk edit issues, and custom notifications.

Integrations include Asana, ClickUp, Discord, Filter by Zapier, Formatter by Zapier, GoogleSheets, Notion, Slack, Todoist, Trello, and others.

Pros and cons


  • An all-in-one, developer-centric platform
  • Built-in security
  • Easy management of issues


  • The advanced search functionality needs to be improved
  • The huge amount of information on the platform overwhelms new users

Best ticketing system for ticket categorization

  • 14-day free trial
  • From $49 per user/month

Zendesk is a leading help desk ticketing platform that enables users to route, categorize, and tag tickets using automation.

Why I picked Zendesk: This tool makes issue tracking very easy with an outstanding ticket management system. Zendesk helps you keep tabs on things across all channels, such as email, messaging, social, voice, bots, and online forums.

Zendesk has a centralized hub and automation features that make it easy for you to track issues speedily. Attending to issues swiftly helps your team to take action before things get out of hand. 

In addition, Zendesk’s IT ticketing solution has outstanding capabilities, like ITicket collaboration, Satisfaction Prediction Score, security and compliance, and knowledge base. 

Zendesk Standout Features and Integrations

Features include an advanced ticketing system, multiple communication channels, full visibility, issue tracking hub, automation, collaboration, chatbot, live chat, and knowledge base. 

Integrations include ClickUp, Geckoboard, Harvestr, Mailchimp Activity, Nicereply, Salesforce, Shopify, Slack, Zoom, and others.

Pros and cons


  • Speedy issue resolution
  • Improved customer experience
  • Easy management of tasks


  • It’s expensive
  • Customer service needs to improve

Best open source issue tracking system

  • Free trial available
  • Pricing upon request

Mantis Bug Tracker offers outstanding issue tracking capabilities and enables users to collaborate effectively with teammates and clients.

Why I picked Mantis: MantisBT is highly customizable. It allows you to customize your workflow, issue fields, and alerts. The software is designed to help users collaborate with team members with ease.

Mantis offers a robust email notification feature that enables you to communicate with your team about the status of issues. It’s simple, powerful, and easy to set up - you can get started with bug tracking in minutes.

Mantis Standout Features and Integrations

Features include open-source, collaboration capabilities, email notification, access control, and customizability.

Integrations include Cerberus, GitHub, HackerOne, iceScrum, LambdaTest, QF-Test, Slack, TestRail, Testsigma, Toggl Track, and others.

Pros and cons


  • Integrations and plugins
  • Secure data storage
  • Great customer support team


  • It’s not very cheap
  • The user interface needs improvement

Best for error and performance monitoring

  • Freemium version available
  • Pricing upon request

Trusted by over 1,600 organizations, Airbrake provides monitoring solutions that enable developers to keep track of errors and get app performance insights.

Why I picked Airbrake: This issue tracking tool is developer-centric. From testing to production, it offers the features developers need to get rid of bugs and ship high-performing software. Airbrake integrates with other tools, enabling developers to work without switching between tools.

Airbrake is easy to set up - it installs in minutes. It offers real-time error alerts, which makes it easy to have complete visibility into the performance or health of your entire app stack. The software does not just give error alerts, it takes a step further to group errors and points you to where there is a problem in the code.

Airbrake Standout Features and Integrations

Features include error monitoring, performance monitoring, deploy tracking, reports & analytics, real-time error alerts, low maintenance, and notifiers for major languages & frameworks.

Integrations include Bitbucket, GitHub, GitLab, Jira, LogRocket, Okta, OneLogin, PivotalTracker, Slack, Trello, and others.

Pros and cons


  • Installs in minutes
  • Actionable performance insights
  • You can get started for free


  • Long customer service response time
  • Limited customization

Best issue tracking system for cross-functional teams

  • 14-day free trial.
  • Starts from $8 per contributor/month.

Tara AI is designed to help developers, designers, and QA teams track, manage and resolve issues.

Why I picked Tara AI: This platform provides all the features your team needs to track issues and deploy bug-free products. Tara AI uses communication features like task commenting and instant notifications to improve collaboration. It offers full visibility and allows users to comment on issues with attachments, images, and links.

The software lets you sync with Git - enabling you to gain visibility into ongoing commits, issues, and pull requests inside Tara AI. This helps you to deploy fixes faster. There is one focused dashboard from where you can categorize, prioritize, and track your issues with labels.

Tara AI Standout Features and Integrations

Features include cross-functional visibility, issue categorization, collaboration, notifications & communication, workload management, automated reports, built-in sprint insights, smart indicators, and multiple workspaces.

Integrations include Asana, GitHub, GitLab, Slack, Trello, and others.

Pros and cons


  • Full visibility
  • Fast fixes
  • There is a freemium plan


  • Customer service challenges
  • Customization limitations

Other Issue Tracking Software

Here are a few more worthwhile options that didn’t make the best issue tracking software list:

  1. Jira

    Best issue tracking tool for agile teams

  2. Freshdesk

    Best for customer service issue tracking

  3. Jam

    Best for one-click comprehensive bug reports

  4. HappyFox

    Best issue tracking software for self-service knowledge base and community forums.


    Best issue tracking system for streamlining tasks for maximum productivity.

  6. Nuclio

    Best issue tracking system for managing projects and collaborating in real-time.

  7. Redmine

    Best issue tracking software for cross-platform and cross-database issue management.

  8. HubSpot Service Hub

    Best issue tracking system for implementing automation for effective customer issues resolution.

  9. Trac

    Best issue tracking software for providing a minimalistic approach to web-based software project management.

  10. Buzilla

    Best issue tracking tool for planning, organizing, and releasing secure software.

Selection Criteria For Issue Tracking Software

Selecting the right issue tracking software involves a thorough evaluation of how well a tool meets specific functional requirements and use cases critical to software development and operational processes. Having personally explored and tested various tools in this category, I've developed a set of criteria to guide software buyers through the decision-making process. This approach ensures that the selected software aligns with both the immediate and long-term needs of the organization, addressing common pain points such as managing bugs effectively, ensuring seamless team collaboration, and supporting software testing efforts.

Core issue tracking software Functionality - 25% of total weighting score:

Common features for issue tracking software typically include issue reporting, categorization/tagging, workflow management, notifications/alerts, dashboard/reporting tools, integration capabilities, access control, commenting/collaboration features, and support for various protocols like REST and SOAP. To be considered for inclusion on my list of the best issue tracking software, the solution had to support the ability to fulfill common use cases. These include:

  • Efficiently managing and prioritizing a backlog of issues
  • Streamlining communication among team members regarding issue status
  • Facilitating the traceability of issues from report to resolution
  • Supporting agile and DevOps methodologies with flexible workflow configurations
  • Integrating with CI/CD pipelines for automated issue detection and resolution

Additional Standout Features - 25% of total weighting score:

  • Advanced analytics and machine learning capabilities for predictive issue management
  • Customizable dashboards for personalized reporting
  • Enhanced security features for sensitive data protection
  • Automated suggestions for issue resolutions based on historical data
  • Cloud-based access for team collaboration across geographies

Usability - 10% of total weighting score:

  • Intuitive user interface that minimizes training requirements
  • Easy navigation and search functionality for quick issue retrieval
  • Mobile access to manage and track issues on the go
  • Simple configuration options for customizing workflows and notifications

Onboarding - 10% of total weighting score:

  • Comprehensive documentation and online resources for self-help
  • Interactive tutorials and product tours for new users
  • Responsive customer support for onboarding assistance
  • Availability of training sessions and webinars for deeper learning

Customer Support - 10% of total weighting score:

  • Multiple channels for support including email, chat, and phone
  • Quick response times for issue resolution
  • Access to a knowledgeable and helpful support team
  • Community forums for peer assistance and advice

Value For Money - 10% of total weighting score:

  • Transparent pricing models that offer clear value
  • Flexible plans that scale with team size and usage needs
  • Free trials or demos to evaluate the software before purchase
  • Competitive features offered at a price point that matches the software's utility

Customer Reviews - 10% of total weighting score:

  • Positive feedback on ease of use and functionality
  • High satisfaction ratings for customer support and responsiveness
  • Testimonials highlighting significant improvements in issue management and team productivity
  • Reviews indicating a positive impact on project timelines and software quality

In guiding software buyers, it’s crucial to weigh these criteria based on how closely they match the organization's specific needs, challenges, and goals. A tool that scores highly across these dimensions is likely to provide the robust support necessary for effective issue tracking and management, fostering a culture of continuous improvement and collaboration.

Issue tracking software continues to adapt, introducing new features and capabilities to meet the complex demands of quality assurance (QA) professionals. Here's a look into the trends shaping issue tracking software, based on recent product updates, press releases, and release logs from leading tools in the sector:

  • Integration with Automated Testing Tools: A significant trend is the deeper integration with automated testing frameworks. This evolution facilitates a seamless transition from detecting a bug during an automated test to logging and tracking it within the issue tracking system. This integration supports a faster, more efficient workflow, allowing QA teams to address issues with minimal delay.
  • AI and Machine Learning for Predictive Analytics: The incorporation of AI and machine learning technologies is rapidly evolving. These advancements bring predictive analytics into issue tracking, enabling software to anticipate potential problems based on historical data and trends. This feature helps teams prioritize issues more effectively, focusing efforts where they are most needed.
  • Enhanced Collaboration Features: As remote work becomes more prevalent, issue tracking tools are evolving to include more robust collaboration features. Real-time chat, video conferencing integrations, and live document editing are becoming standard. This shift ensures that teams, regardless of their physical location, can collaborate effectively on resolving issues.
  • Customizable Dashboards and Reporting: The demand for customizable dashboards and advanced reporting features is growing. Users want the ability to tailor their views and reports to match their specific workflows and metrics, enabling them to monitor progress and identify trends at a glance.
  • Security and Compliance Tools: With increasing concerns over data security and privacy, issue tracking software is incorporating more sophisticated security features and compliance tools. Encryption, access controls, and compliance with standards like GDPR and HIPAA are becoming key considerations for buyers.

These trends underscore a broader shift towards more intelligent, collaborative, and efficient issue tracking systems. They reflect the growing needs of QA teams for tools that not only streamline the identification and resolution of software issues but also enhance team productivity and software quality. As issue tracking software continues to evolve, staying abreast of these trends will be crucial for QA professionals aiming to optimize their testing processes and improve overall project outcomes.

What is Issue Tracking Software?

Issue tracking software is a tool that helps teams manage and resolve problems, bugs, and tasks identified during software development and operational activities. It serves as a centralized platform for logging issues, assigning them to team members, tracking their progress, and documenting the resolution. This software supports various aspects of issue management, including prioritization, categorization, and reporting, making it essential for maintaining oversight of development and operational challenges.

The benefits of using issue tracking software include streamlined project workflows, enhanced team collaboration, and improved product quality. It provides transparency in issue management, allowing teams to address problems efficiently and systematically. By facilitating better communication among team members and offering insights into issue patterns and resolutions, it helps in identifying areas for improvement. This leads to faster resolutions, reduced downtime, and a more organized approach to tackling project challenges, ultimately enhancing customer satisfaction and team productivity.

Features Of Issue Tracking Software

Selecting the right issue tracking software is a critical step for teams looking to enhance their software testing processes. This tool becomes the central hub for capturing, managing, and resolving the issues found during testing, making its features pivotal for a smooth workflow. Below are the essential features to consider:

  • Automated Issue Capture: Allows for the automatic recording of issues during testing. This feature streamlines the process, ensuring no bug goes unreported due to manual oversight.
  • Customizable Workflows: Offers the ability to tailor the issue resolution process to fit the team's methodology. Custom workflows enable teams to efficiently manage and prioritize issues based on their specific processes.
  • Integration with Testing Tools: Ensures compatibility with automated testing frameworks and CI/CD pipelines. Integration facilitates seamless workflows, allowing for immediate issue tracking and notification upon detection.
  • Real-Time Notifications: Sends alerts about new, updated, or resolved issues. Immediate notifications keep team members informed, fostering quick responses to emerging issues.
  • Role-Based Access Control: Limits access to issues based on user roles. This feature protects sensitive information and ensures that team members focus on issues relevant to their responsibilities.
  • Detailed Reporting and Analytics: Provides insights into issue trends, resolution times, and testing coverage. Analytics help teams identify areas for improvement, enhancing overall testing efficiency.
  • Collaboration Tools: Facilitates communication within the issue tracking platform. Direct collaboration on issues encourages faster resolution and knowledge sharing among team members.
  • Attachment Support: Allows users to attach screenshots, logs, and other files to issues. Attachments offer crucial context, making it easier to understand and replicate reported bugs.
  • Custom Fields and Tagging: Enables teams to add additional data to issues for better categorization and filtering. This flexibility allows for more precise issue tracking and management.
  • Cloud-Based Accessibility: Offers access from anywhere, supporting remote and distributed teams. Cloud access ensures that team members can report and manage issues regardless of their location.

Choosing issue tracking software equipped with these features can significantly improve the efficiency and effectiveness of software testing efforts. By enabling automated capture, facilitating seamless integrations, and supporting thorough analysis and collaboration, the right tool can streamline the testing process, enhance team communication, and ultimately contribute to the development of higher-quality software.

Benefits Of Issue Tracking Software

Issue tracking software plays a crucial role in ensuring the quality and reliability of products. By providing a systematic approach to identifying, tracking, and resolving issues, this software becomes an indispensable tool for teams aiming to streamline their development processes and enhance product quality. Here are five primary benefits that issue tracking software offers to users and organizations:

  • Enhanced Product Quality: Delivers a structured process for identifying and resolving bugs. By systematically addressing issues, teams can significantly improve the overall quality of their software products, leading to higher customer satisfaction.
  • Increased Productivity: Automates the tracking and management of issues. Automation reduces manual effort in logging and monitoring bugs, allowing teams to focus more on development tasks and less on administrative activities, thus increasing productivity.
  • Improved Team Collaboration: Facilitates communication among team members regarding issue resolution. Centralizing issue data in one platform enhances collaboration, as team members can easily share information, updates, and feedback, leading to more efficient problem-solving.
  • Greater Transparency and Accountability: Offers real-time visibility into the status of issues and their resolution progress. This transparency ensures that all stakeholders are informed about development challenges and how they are being addressed, fostering a culture of accountability within the team.
  • Data-Driven Decision Making: Provides valuable insights through reporting and analytics features. Teams can leverage data on issue trends, resolution times, and recurring problems to make informed decisions about future development priorities and process improvements.

By adopting issue tracking software, teams can not only streamline their bug tracking and resolution processes but also foster a more collaborative, efficient, and data-driven development environment. These benefits contribute to the delivery of high-quality software products that meet user expectations and stand the test of time, ultimately enhancing the competitive edge of the organization.

Costs & Pricing For Issue Tracking Software

Choosing the right issue tracking software is a pivotal decision for teams aiming to enhance their software development lifecycle. Issue tracking software comes in various plans and pricing options designed to fit the needs of different organizations, from startups to large enterprises. Understanding these options will help you select a plan that aligns with your team's size, workflow, and budget requirements. Below is a breakdown of typical plan options you might encounter:

Plan Comparison Table For Issue Tracking Software

Plan TypeAverage PriceCommon Features Included
Basic$10 - $25/user/month- Issue tracking and management
- Basic reporting
- Email notifications
- Limited integrations
Standard$25 - $50/user/month- Advanced issue categorization
- Custom workflows
- Dashboard and analytics
- Basic automation features
- API access
Premium$50 - $100/user/month- Full project management integration
- Advanced reporting and analytics
- Complete workflow customization
- Enhanced security features
- Unlimited integrations
EnterpriseCustom Pricing- On-premise deployment option
- Dedicated support
- Custom development
- Advanced compliance features
- Scalability for unlimited users
Free$0- Basic issue tracking
- Limited users
- Community support
- Essential integration options

When considering which plan to choose, reflect on your team's specific needs and how the software's features can address those. Factor in not just the present requirements but also anticipated needs as your team grows. The right software plan should offer a balance between functionality and cost, providing the tools your team needs to effectively manage issues without overspending.

Issue Tracking Software Frequently Asked Questions

Here are answers to some questions that are frequently asked about issue tracking systems.

What security features are important in issue tracking software?

Key security features in issue tracking software include data encryption, role-based access controls, and audit logs. These features ensure that sensitive information is protected and only accessible to authorized users, while audit logs provide a trail of all activities for compliance and security monitoring.

How do issue tracking tools facilitate root cause analysis?

Issue tracking tools facilitate root cause analysis by providing detailed tracking of bugs or issues, including their history, related incidents, and resolutions. This information helps teams identify patterns or recurring problems, guiding them to the underlying causes and preventing future occurrences.

How does issue tracking software integrate with CI/CD pipelines?

Integration with CI/CD pipelines allows issue tracking software to automatically capture and link code changes to specific issues, enabling real-time tracking of development progress and quality. This helps in identifying and addressing issues early in the development cycle, enhancing efficiency and product quality.

What is the Importance of Issue Tracking Software?

An issue tracking system helps organizations identify potential issues in their products. This enables them to trace the root cause of the problem and plug necessary loopholes to make their products more efficient.

What’s the Difference Between Issue Tracking Software vs Bug Tracking Software?

Bug tracking, a subset of issue tracking, involves reporting and management of errors in code, while issue tracking involves handling any issues that arise in a product, like issues with features, coding, design, or user experience.

Check out my list of the best bug tracking tools.


You can boost your product’s chances of being successful by ensuring it’s high-performing and devoid of user experience problems. No one wants to keep using buggy or slow software. So, you have to make customer satisfaction a top priority at every stage of your product’s lifecycle. 

You can easily achieve this with one of the Issue tracking tools listed above. Identifying and fixing issues before, during, and after launch helps you to ensure your product is of great quality. If you are looking to learn more about bug tracking, check out this article on How to Write a Bug Report.

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By Paulo Gardini Miguel

Paulo brings +12 years of experience in software development and team building, creating products for the Media and Advertising industries. With a track record of building high-performance lean teams, he specializes in handling large volumes of data and empowering his team to own their projects and products. When he’s not working, he’s a frustrated musician with a passion for football and technology.