Skip to main content

In this review I’m going to share my analysis and evaluation from my hands-on experience with Xray. But first, if you’re just beginning your search for the best test management solutions, check out my pick of the best test management software for Jira. You probably already know Xray is among the most popular test management products out there, but you need to better understand what’s good, and not so good about it. This in-depth Xray review will walk you through pros and cons, features and functionality, to help guide you to better understand its capabilities and suitability for your needs.

Xray reviews dashboard showing test coverage of requirements and analyzes daily evolution of requirement test coverage
I like that the dashboard shows the test coverage of requirements and analyzes the daily evolution of requirement test coverage.

Xray Software Product Overview

Xray is a comprehensive test management tool that simplifies the complex process of software testing. Primarily, it caters to quality assurance professionals and software developers aiming for efficient, coherent testing cycles.

The tool enhances collaboration and control in software development, directly addressing the chaos of organizing vast amounts of test data and the need for traceability and reporting. Among its standout features are native integration with JIRA, advanced reporting capabilities, and support for automated tests, which collectively smooth the path for teams wrestling with scattered data, unclear project visibility, and integration hiccups.


  • Native JIRA Integration: Xray leverages JIRA’s ecosystem, allowing teams to manage testing without leaving their project environment, ensuring a familiar interface and integrated experience.
  • Advanced Reporting: It offers robust reporting features, giving teams detailed insights and a clear overview of testing status, enhancing informed decision-making.
  • Automated Test Support: Xray supports automated testing, accommodating continuous integration processes and fostering efficiency in regression testing efforts.


  • Learning Curve: There’s a significant learning curve, especially for those not acquainted with JIRA, potentially slowing initial adoption and proficiency.
  • Configuration Overhead: While versatile, the initial setup requires considerable configuration effort, which might deter teams seeking plug-and-play solutions.

Expert Opinion

In the realm of quality testing tools, Xray holds a specific niche. As it is natively built within JIRA, the level of integration with JIRA sets it apart from its competitors, but this same feature makes it unavailable for non-JIRA users. When judging its overall functionality, it certainly boasts strengths like detailed reporting and support for automated testing, but it doesn’t lead the market in every aspect. I find it best suited for teams already embedded in the Atlassian ecosystem or those who prioritize detailed test reporting and automated test processes and are planning to move into the Atlassian ecosystem.

Xray: The Bottom Line

Xray distinguishes itself in the saturated market of test management tools with its deep, native integration with JIRA, a boon for teams already comfortable in the Atlassian environment. Particularly impressive are its capabilities for detailed, insightful reporting, and its robust support for automated testing—features that, in my experience, directly address some of the most pressing pain points in software quality management. These elements make Xray not just another tool in the crowd, but one that offers specific advantages in the right context.

Xray Deep Dive

Here's a deep dive into Xray's features, best use cases, pricing, customer support, and other purchase factors.

Product Specifications

  1. Test Planning - Yes
  2. Test Designing - Yes
  3. Test Execution - Yes
  4. Test Case Management - Yes
  5. Bug Tracking - Yes
  6. Requirement Management - Yes
  7. Automated Test Execution - Yes
  8. Integration with CI/CD tools - Yes
  9. Cross-project Reusability - Yes
  10. Real-time Collaboration - Yes
  11. Customizable Test Fields - Yes
  12. Customizable Reporting - Yes
  13. Traceability Matrix - Yes
  14. Historical Data/Change Log - Yes
  15. Test Scheduling - No
  16. Mobile Testing Support - No
  17. Exploratory Testing Support - Yes
  18. Integration with Third-party Tools - Limited (specific to the Atlassian environment)
  19. Cloud-based Performance Testing - No
  20. Load Testing - No
  21. User Management/Roles - Yes
  22. API Testing - Yes
  23. Performance Metrics - Yes
  24. Cross-browser Testing Support - No
  25. Visual Testing Tools - No

Feature Overview

  1. Test Planning: Xray facilitates detailed test planning that allows teams to define, organize, and strategize testing activities comprehensively within their existing JIRA projects, promoting structure and efficiency.
  2. Test Designing: The platform's advanced test designing capabilities enable users to craft structured test cases that capture precise requirements, ensuring tests are robust and reflective of user needs.
  3. Test Execution: Xray streamlines the process of test execution with features that allow for both manual and automated execution, enhancing the versatility and thoroughness of testing efforts.
  4. Test Case Management: It offers meticulous test case management, allowing for the creation, modification, and deletion of test cases, ensuring a high level of organization and traceability.
  5. Bug Tracking: Integrating seamlessly with JIRA, Xray provides an efficient bug-tracking mechanism, making it easier to record, track, and manage defects directly within the testing cycle.
  6. Requirement Management: By linking test cases to specific requirements in JIRA, Xray ensures clear visibility and traceability, emphasizing the fulfillment of actual product needs.
  7. Automated Test Execution: Supporting a range of automation frameworks, Xray enables teams to integrate and execute automated tests, a critical component for continuous integration and delivery pipelines.
  8. Customizable Reporting: Xray extends comprehensive, customizable reporting features, allowing teams to generate detailed test reports, crucial for informed decision-making and quality assurance transparency.
  9. Real-time Collaboration: The tool enhances team synergy through real-time collaboration features, ensuring that all stakeholders can contribute to and stay informed about the testing process, fostering a unified approach.
  10. Traceability Matrix: Xray's traceability matrix is instrumental in maintaining a clear line of sight from requirements through to test results, providing assurance that all product aspects undergo a thorough evaluation and that every requirement is duly met.

Standout Functionality

  1. Deep Native JIRA Integration: Unlike many other testing tools that provide just basic integration with JIRA, Xray offers profound native integration, allowing teams to manage the entire testing lifecycle directly within their existing JIRA projects. This seamless integration ensures that users operate in a familiar environment while leveraging the power of a specialized testing tool.
  2. Customizable Reporting within JIRA: While various tools offer reporting, Xray stands out with its customizable reporting capabilities embedded directly within JIRA. Teams can generate intricate test reports without toggling between platforms, making the analysis and decision-making processes smoother.
  3. Versatile Test Types Supported: Xray's versatility in supporting different test types, from manual to automated and even exploratory testing, is noteworthy. This broad array ensures that, regardless of the testing methodology employed, Xray can accommodate, fostering flexibility in the testing process that many other tools might not provide in such a comprehensive manner.


Xray provides native integration with JIRA, allowing teams to manage test cases, plan runs, and track results directly within their JIRA instances, enhancing the cohesion between the development and testing phases. It supports various continuous integration tools, including Jenkins, Bamboo, and others through its robust REST API, facilitating the automation of tests and reporting results in real-time. While Xray's core capabilities are comprehensive, users can further expand its functionality by using add-ons from the Atlassian Marketplace, like eazyBI for advanced reporting, enabling a more tailored approach to test management and analytics.

Xray Pricing

  • Free Trial: Xray offers a 30-day free trial with unlimited access to all its features. It’s suitable for individuals or teams trying to explore the features and capabilities of the tool before committing financially.
  • Xray Standard: Starts at $10/month ($100 annually) for up to 10 JIRA users, and then increases progressively based on the team size. Each additional JIRA user costs between $5 and $0.30 per month. Ideal for teams of all sizes requiring enhanced test management within JIRA. Includes all features such as test planning, execution, and advanced reporting, with integration capabilities for CI/CD and automation tools.
  • Xray Enterprise (as an add-on): Xray offers an Enterprise plan ideal for large businesses with thousands of testing scenarios. It includes all Standard features and additional Enterprise features, such as Test Case Designer, Test Case Versioning, Dynamic Test Plans, and Remote Jobs Triggering. For up to 10 JIRA users, there is a flat fee of $15 per month ($150 annually) and then a per JIRA user fee ranging from $6.50 to $0.45 per month. The plan also includes 3TB storage, faster SLAs, 24/7 support, and 2 system check-ups per year.

Ease of Use

Navigating Xray presents an initial learning curve, particularly for those new to Jira or quality management software, as its deep integration with Jira necessitates a solid understanding of both platforms to fully leverage its capabilities. The interface is feature-rich, which, while powerful, can overwhelm new users, making the onboarding process critical to successful adoption and efficient use. Certain aspects, such as advanced test configurations and detailed reporting, require a nuanced approach, underscoring the need for comprehensive training and familiarity with the system's intricacies.

Customer Support

Xray provides a variety of support channels, including documentation, in-depth courses (Xray Academy), webinars, and tutorials, which assist users in navigating its extensive features. While they offer live chat and email support, some users report varied response times, which can be a challenge when urgent assistance is needed. The depth of their support resources is commendable, though the sheer volume can be overwhelming, making it occasionally difficult for users to pinpoint specific solutions quickly.

Xray Use Case

Who Would Be A Good Fit For Xray

Xray primarily resonates with software development and QA teams already entrenched in the Atlassian ecosystem, especially those using JIRA for project management. Its comprehensive testing functionalities make it a top choice for mid to large-scale enterprises across various industries, where the intricacies of software quality assurance demand a robust, integrated solution.

Who Would Be A Bad Fit For Xray

Small teams with limited budgets or those not utilizing JIRA for project management often find Xray less suitable due to its deep integration with the Atlassian ecosystem and the potential for unused complex features. Companies seeking simplistic solutions or those with minimal testing requirements might also find it overwhelming and unnecessarily intricate for their workflow.

Xray FAQs

Can Xray be integrated with other project management tools outside of JIRA?

Xray is designed to function within the JIRA environment. While it doesn't natively integrate with other project management tools, it can connect to various CI/CD and automation tools, and you can use its robust API for custom integrations.

Is Xray suitable for both manual and automated testing?

Yes, Xray supports various testing methodologies, including manual, automated, and even exploratory testing, providing a versatile platform for comprehensive quality assurance.

How does Xray handle test data management?

Xray provides features for managing test data within its test issues, allowing for the definition, import, and export of parameters, along with their values, used in test steps.

Can Xray help with compliance and audit trails in a regulated environment?

Yes, Xray has features that support compliance requirements, including detailed histories for test executions and customizable fields for capturing specific data, aiding in maintaining detailed audit trails.

Does Xray offer real-time collaboration for teams?

Xray leverages JIRA's capabilities, providing a platform where multiple team members can collaborate in real time, particularly on test executions and updates on defects or requirements.

How customizable are the reporting features in Xray?

Xray provides extensive customizable reporting features, allowing teams to generate detailed test reports, quality assurance metrics, and more, directly within JIRA or exported in Word and PDF formats.

Can users migrate their existing test cases from other tools to Xray?

Yes, Xray offers import capabilities allowing teams to transition from several common test management tools by mapping and importing their existing test cases.

Is there a mobile solution or remote access possibility for testing teams using Xray?

While Xray doesn't have a dedicated mobile application, it's accessible through mobile browsers, and its functionality via JIRA's mobile interface allows teams to view, update, and manage tests remotely.

Alternatives to Xray

  • TestRail: often emerges as a popular alternative due to its user-friendly interface and extensive integrations outside the Atlassian ecosystem, making it a go-to choice for teams not utilizing JIRA.
  • qTest: attracts businesses looking for a solution that offers a balance between detailed test management and agile project tracking, all in a tool that doesn't mandate a JIRA-centric approach.
  • Zephyr: is another strong contender, known for its scalability and flexibility, providing seamless solutions for both small businesses and large enterprises wanting straightforward test management without deeply integrating with other Atlassian products.

Xray Company Overview & History

Xray specializes in providing software solutions in the test management space. It is the leading quality assurance and test management app for Jira. More than 10 million testers, developers, and QA managers trust Xray to manage 100+ million test cases each month. Xray is used by over 10,000 companies in 135 countries, including 137 of the Global 500, such as BMW, Samsung, and Airbus.


In this comprehensive Xray review, we've delved into the nuances that make Xray a potent, comprehensive solution for teams seeking robust quality testing integrated within their JIRA environment. Its powerful features, combined with the complexities and potential steep learning curve, make it a tool more suited for medium to large enterprises entrenched in tech-heavy operations.

If you're in a team or company that thrives on detailed, thorough testing processes and you're already navigating the Atlassian ecosystem, Xray could well be worth your consideration. I encourage those who have interacted with Xray to chime in with their insights. Your experiences, both positive and challenging, are invaluable for others in the tech community weighing their options in the realm of quality testing software.

By Paulo Gardini Miguel

Paulo brings +12 years of experience in software development and team building, creating products for the Media and Advertising industries. With a track record of building high-performance lean teams, he specializes in handling large volumes of data and empowering his team to own their projects and products. When he’s not working, he’s a frustrated musician with a passion for football and technology.